Privacy Policy

We collect information you provide directly, information generated by your use of PulseCheck, and limited information from service providers. This may include:

• Account information, such as your name, email address, login details, and authentication identifiers.
• Monitor information, such as URLs, labels, check settings, alert destinations, Slack connection details, mobile phone numbers for SMS alerts, and notification preferences.
• Service data, such as uptime results, response times, status codes, error messages, check history, diagnostics, and alert logs.
• Billing information handled by Stripe, such as plan, subscription status, payment method metadata, invoices, tax information, and transaction records. We do not store full card numbers.
• Usage and device information, such as IP address, browser type, pages viewed, timestamps, referral information, and approximate location derived from technical data.
• Communications you send to us, including support requests, feedback, and email correspondence.

We use the information we collect to:

• Create, authenticate, maintain, and secure your account.
• Run uptime, response-time, SSL certificate, domain expiry, keyword, and error checks.
• Send alerts, account notices, billing messages, service updates, and support responses.
• Send SMS alerts if you choose to add a mobile number and opt in to text message notifications.
• Process subscriptions, invoices, cancellations, and billing portal access.
• Troubleshoot incidents, detect abuse, prevent fraud, enforce our terms, and protect the service.
• Measure and improve PulseCheck features, reliability, performance, and user experience.
• Comply with legal obligations and respond to lawful requests.

PulseCheck and our service providers may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, secure sessions, understand basic usage, and operate the website. You can adjust cookie settings in your browser, but some account and security features may not work correctly without them.

We do not sell your personal information. We share information only as needed to operate PulseCheck, comply with the law, or protect our rights. For example, we may share information with:

• Infrastructure, database, hosting, and monitoring providers that help us run the service.
• Authentication providers that help create and secure user accounts.
• Stripe and related payment providers for billing, subscription management, fraud prevention, and tax compliance.
• Email and notification providers used to send alerts and service messages.
• Slack or other integration providers when you connect those services to your account.
• Professional advisers, authorities, or other parties when required by law or necessary to protect rights, safety, or security.
• A successor or buyer if PulseCheck is involved in a merger, acquisition, financing, reorganization, or sale of assets.

We do not share mobile phone numbers, SMS consent, or SMS opt-in data with third parties for their marketing or promotional purposes.

If you opt in to SMS alerts, PulseCheck may send text messages about monitored URLs, including downtime, recovery, SSL certificate, domain expiry, and related service alerts. Message frequency varies based on the number of monitors you configure and how often alert conditions occur.

Message and data rates may apply. You can opt out of SMS alerts at any time by replying STOP, or get help by replying HELP or contacting alerts@pulsecheck.help.

If you connect PulseCheck to a third-party service such as Slack, we may receive and store information needed to send alerts and maintain that integration. The third-party service may also receive information from PulseCheck, such as alert content, monitor names, URLs, status codes, and incident details.

Third-party services are governed by their own privacy policies and terms. You can disconnect integrations through your account settings or by contacting us.

We keep information for as long as needed to provide PulseCheck, maintain records, comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements. Retention periods may vary depending on the type of data, your plan, account status, backup schedules, and legal or operational requirements.

If you delete monitors or close your account, some information may remain in backups, logs, billing records, security records, or legally required archives for a limited period.

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No system is perfectly secure, so we cannot guarantee absolute security. You can help by using strong credentials, protecting your login methods, and limiting who can access your account.

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

You can update some account information directly in PulseCheck. To make a privacy request, contact us at alerts@pulsecheck.help. We may need to verify your identity before completing a request.

PulseCheck may process and store information in the United States and other countries where we or our providers operate. Those countries may have privacy laws that differ from the laws where you live.

PulseCheck is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we make changes, we will update the date above and provide additional notice when required. Your continued use of PulseCheck after the updated policy takes effect means the updated policy applies.

Questions or requests about this Privacy Policy can be sent to alerts@pulsecheck.help.